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Focus on: Shannoy Roberts, from Bellhop to Guest Relations Manager

by pointe team
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Another in the series ABHTA: Focus Hospitality Professionals

Shannoy Roberts embarked on his journey in hospitality as a bellhop, and today, he
proudly serves as the Guest Relations Manager at the luxurious Carlisle Bay
Resort. Reflecting on his impressive career growth, Shannoy is not only grateful
for the experiences that shaped him but also eagerly anticipates the promising
opportunities ahead within the dynamic hospitality sector.
With a career spanning over two decades, Shannoy attributes his success to his
unwavering drive and dedication to every task entrusted to him. His overarching
goal is consistently to surpass the expectations of both guests and resort
management, delivering an unparalleled level of customer service.
Hospitality was not Shannoy's initial career choice when he began as a bellhop at
the Jolly Beach Resort and Spa. However, his diligent work ethic quickly earned
recognition, leading him to assume roles such as Guest Assistant, Senior Guest
Assistant/Front Office Supervisor, Night Auditor, and Night Manager over the
course of his illustrious career. Today, he proudly holds the position of Guest
Relations Manager at Carlisle Bay, where he has dedicated eighteen years refining
his craft at the property.
Shannoy's exceptional contributions have garnered well-deserved recognition,
exemplified by his nominations at the ABHTA Tourism Gala Awards in categories
such as Rising Star, Young Hotelier, and Supervisor of the Year. Within the
illustrious setting of Carlisle Bay, Shannoy has consistently earned accolades,
notably securing the title of Supervisor of the Year and, more recently, achieving
the esteemed recognition of Manager of the Quarter in 2021. Adding to his
impressive journey, in October 2019, Shannoy was personally selected by the
Executive Committee of Carlisle Bay to embark on a transformative experience in
Ireland. Over two months, he underwent comprehensive training and collaborated
with the team at the esteemed Lough Eske Castle. This invaluable opportunity not

only proved to be enriching but also inspired Shannoy to apply the acquired
knowledge and skills to enhance operations at Carlisle Bay.
As Shannoy looks ahead in the industry, he is excited about the myriad of learning
opportunities that will further fuel his professional growth. He attributes his
success to the robust support from his dedicated team members and the diligent
management team at Carlisle Bay, all of whom contribute tirelessly to the success
of every team member.

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