Joyan Davis Baptiste, once characterized as shy and introverted, has transformed
herself into a shining example of exceptional customer service in the hospitality
sector. With a career trajectory that has seen her evolve from various roles, Joyan
currently holds the esteemed position of Senior Reservations Clerk and Duty
Manager at Tropical Adventures Antigua, a testament to her dedication and growth
within the industry.
Joyan’s journey began with a foundation of sound mentorship and support that
propelled her into the frontline of the hospitality industry. From her humble
beginnings as a waitress to diverse roles such as entertainment coordinator, jewelry
clerk, gift shop attendant, and guest services representative, each step in her career
contributed to the development of her vibrant personality. Throughout this
evolution, Joyan thrived on the encouragement she received from both her
managers and guests, shaping her into the professional she is today.
Crediting her success to those who challenged her to surpass her expectations,
Joyan recognizes the pivotal roles played by influential figures in her career. From
the spotlight as an entertainment coordinator, guided by the encouragement of her
then-manager Garilyn Reis, to the recent influence of the late Pia Baptiste at
Tropical Adventures, Joyan acknowledges the significant impact of these strong
women in shaping her rise within the hospitality industry.
As she continues to excel in her role, Joyan looks ahead to a promising future,
where she aims to further shape guest experiences and create memorable moments
for visitors to Antigua and Barbuda. Her enthusiasm for the opportunities that lie
ahead reflects a commitment to making a lasting and positive contribution to the
hospitality sector.
The Antigua and Barbuda Hotels and Tourism Association (ABHTA) proudly
recognizes Joyan Davis-Baptiste’s journey and commitment to excellence. Through
its "Unveiling Hospitality Professionals" series, the association endeavors to
inspire the next generation of professionals aspiring to occupy pivotal positions in
the dynamic and rewarding field of hospitality.
