Monday, 12th February, 2018 – Despite being faced with major challenges, LIAT on Monday re-affirmed its commitment to the region.
The airline’s CEO Julie Reifer-Jones says major difficulties were experienced during last year’s hurricanes in the Caribbean, but despite these issues, LIAT she says, continues to provide a vital service in connecting the region, noting that the airline has recorded an improvement in the airline’s on-time performance in 2017.
Jones said the airline recognized that there was a major need to work towards improving on-time performance so passengers could get to their destinations on time.” The airline she noted recorded on time performance of 68% in 2017 which was a major improvement over the 2016 figure of 49%. She noted that performance in January 2018 was 81%. “This means that today at LIAT, most flights are on time.
Jones stated that LIAT continues to work towards the industry standard of 85% and it remains one of their highest priorities.”
The Chief Executive Officer also noted that the airline industry is very challenging and from time to time and operational issues especially aircraft technical issues will occur and may result in delays and cancellations. She indicated that the complex nature of LIAT’s network presents challenges as aircraft perform several flights daily and any delays can have a knock-on effect in the network. The CEO pointed out that safety is the major priority at LIAT and as such the airline values getting its crew and passengers to their destinations safely.
Mrs. Jones acknowledged the need for improvement in LIAT’s customer service and communication with passengers when there are delays. She advised that a Customer Service Programme is ongoing across the network. “The company will this year be continuously training in all areas of the operations so that passengers can receive a great LIAT experience from our staff.” she stated.
The airline is currently working to return flights to pre-hurricane levels in affected territories across the region.